Return & Refund Policy

RETURN & REFUND POLICY

At The79Iron, nothing is pulled from a shelf. Every piece begins with your family's name, your details, your story — cut, engraved, and finished specifically for you. It's what makes each order personal. It's also why our return policy works a little differently than most.

Because your piece is made to order, we're unable to accept returns or exchanges for a change of mind, personalization details submitted incorrectly, or size and style preferences. We ask that you review your order carefully before checkout — every name, date, and detail — since production begins shortly after you place it.

That said, if something arrives damaged, defective, or different from what you approved, we will make it right. Every time.

1. Return Policy

Personalized & Handcrafted Pieces
Each item is handcrafted and personalized to your exact specifications. Because of this, we cannot accept returns or exchanges due to change of mind, incorrect personalization submitted by the customer, incorrect size selection, or personal preference regarding natural wood grain or finish — wood is a natural material, and slight variation is part of its character, not a flaw.

Damaged or Defective Items
If your order arrives damaged, defective, or differs from your approved design — wrong engraving, wrong style, or an error on our part — you do not need to send it back. Simply reach out with your order number and a photo of the issue, and we'll arrange a free replacement or, where appropriate, a full refund.

2. Refunds & Replacements

You're eligible for a full refund or free replacement if:

Your piece arrives damaged or defective.
The item received differs from what you ordered (wrong name, style, or size).
Your order is lost in transit, confirmed by the carrier.

To request a refund or replacement, contact us within 30 days of delivery:

Email: support@the79iron.com
Please include your order number and a clear photo showing the issue.

Once approved, we move quickly.

Replacements are sent back into production and shipped to you at no additional cost.
Refunds are credited to your original payment method within 5–7 business days.

3. Late or Missing Refunds

If your refund hasn't appeared yet, check your bank account first, then contact your credit card company — posting times can vary. If you've done both and still see nothing, reach out to us at support@the79iron.com and we'll look into it with you.

4. Shipping & Fees

Restocking fee: none.
Return shipping: since damaged or defective items never need to be sent back, there's no return shipping cost to you. In the rare case a return is authorized for another reason, return shipping is the customer's responsibility.

5. Order Changes & Cancellations

Because production begins quickly, changes or cancellations can only be made within 2 hours of placing your order. After that window, your piece has already entered production and can no longer be modified or canceled.

Questions about your order? We're here: support@the79iron.com